Author: SivaKrishna Marri

I have 9+ yrs of experience in Sales, Service, Community, and Analytics cloud. Salesforce Specialist in Einstein Analytics 6x Certified and 5x Super badges

Top 13 KPIs for Service cloud Analytics in Salesforce

January 18, 2023January 18, 2023 SivaKrishna Marri

Customer service platform that allows businesses to manage customer interactions and support tickets across various channels, such as email, phone, chat, and social media. The platform also provides tools for creating and managing dashboards that display key performance indicators (KPIs) for customer service teams. Here are a few examples of KPIs that can be tracked…

Best Features of CRM Analytics and How Can They Benefit Your Business?

January 16, 2023January 17, 2023 SivaKrishna Marri

Data visualization is becoming increasingly important in today’s digital world. It helps us to gain insights from data and make informed decisions. CRM Analytics is a great tool for creating visualizations of data and making it easier to understand. It can be used to create dashboards, charts, maps, and other visuals that make it easier…

——->>Tableau CRM Salesforce Output connectors<<--------

July 20, 2021 SivaKrishna Marri

Tableau CRM Salesforce Output connectors allow us to write the outcome of a recipe to any Salesforce org. Steps to achieve. Configure an output connector to the Salesforce org using the Service URL, username (we can utilize Integration user) and password/security token. Create a recipe with input node with Install base dataset and Output node…